Don't love your new Branch furniture? We’ve got you covered! First, feel free to reach out to us on email or live-chat for a complimentary ergonomic consultation; it can take up to three weeks to get used to your new work posture, and we'd love to help adjust your furniture for a better fit!

If you'd like to proceed with a return, like-new Branch products in their original packaging can be returned for a refund within 30 days of purchase. Just pay return shipping! Purchases above $2,000, including corporate office orders, are subject to a 20% restocking fee.

If you’ve received damaged products, please notify Branch within three days of receipt, in which case we will cover the return shipping fee for damaged items only. Damaged items can be returned for a full refund, or replaced under the Branch Warranty Policy.

Products that suffer from defects during their useable lifetime, as outlined in the Branch Warranty Policy, qualify for repair or replacement at no cost to the customer, inclusive of shipping costs. Please review the Branch Warranty Policy below for further details.

Any custom-made products (size or color) or products clearly marked as final sale on our website are not eligible for returns. All white glove delivery and installation fees are also non-refundable.

All refunds are transferred to the customer in the original form of payment, typically within 5-10 business days of our receipt of the returned furniture.

Returns and refunds can be organized by reaching out to our customer service team at hello@branchfurniture.com